Refund & Delivery Policy

zz-novel (https://www.zznovel.com) is a software-as-a-service product operated by ZZNOVA AI LIMITED. Customers pay for monthly or annual subscriptions and, where offered, one-time story unlocks. All products are digital. There is no physical shipping.

Current plan prices are shown in USD on our Pricing page before you pay. Subscriptions auto-renew at the then-current price until you cancel.

After a successful payment, access is delivered electronically to your zz-novel account, usually immediately. Subscriptions unlock the plan quota and features for that billing period. A one-time story unlock delivers the purchased story in your library when generation completes.

There are no shipping fees, delivery addresses, or physical returns.

You may request a refund within 7 days of a subscription charge if the paid benefits for that charge have not been used. “Not used” means you have not generated any story (or additional chapter) under that paid plan during the billing period covered by the charge. Unused purchases in this window are refunded in full to the original payment method.

If you have already used the paid quota, or more than 7 days have passed, we do not refund unused days or remaining quota in the current subscription period, except for technical failure (see below) or where mandatory consumer law requires otherwise.

You may cancel auto-renewal at any time in account settings; access continues until the end of the period already paid.

You may request a full refund within 7 days of the unlock charge if the story has not yet been generated and delivered to your account. Once it has been delivered, the unlock is a consumed digital good and is not refundable, except for technical failure or where mandatory consumer law requires otherwise.

If payment succeeded but a technical issue prevented you from using the purchased service, email us. We will restore access or refund the original payment method where appropriate.

Refunds are issued only to the original payment method (card, WeChat Pay, Alipay, or other method used at checkout). We do not offer cash refunds or refunds to a different account, unless required by applicable law.

Email support@zz-novel.com from the account email used for the purchase. Include the charge date and a brief reason. Approved refunds typically appear within 5–10 business days, depending on the payment provider.

Please contact us before disputing a charge with your bank or wallet provider. We will review the request under this policy first.

If you are in the EU/UK or another region with mandatory cooling-off or consumer protection rules, those rules apply in addition to this policy and prevail where they give you greater rights.